Returns
We at The Mauve Story take a keen interest and care in crafting and delivering our products and adhere to the highest quality standards.
The order can be canceled by letting us know before it’s shipped. Once shipped it cannot be canceled.
As a policy, The Mauve Story does not offer returns or exchanges on products that are delivered in perfect condition. All sales are considered as final sales.
We request you to carefully look into the product specifications that are mentioned and see if the products you wish to order fit into your desired spaces.
If an incorrect product has been delivered (i.e. product/articles don’t match the item in the order confirmation), or if the product received has a genuine manufacturing defect, we will be able to provide a Replacement for the same. However, if the offer for a replacement is denied by the client then we will only be able to give Store Credits (Lifetime Validity).
We request you to carefully look into the product specifications that are mentioned and see if the products you wish to order fit into your desired spaces.